Refund policy

At Judelle, customer satisfaction is important to us. Please read our return and refund policy below.

Eligibility for Returns

Returns are accepted only if:

• You received the wrong item, or
•  Your item arrived damaged.

To be eligible for a return or refund, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Be reported to us within 24 hours of receiving your order.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind.
• Incorrect size, color, or model selected by the customer.
•  Items that have been used, damaged after delivery, or returned without their original packaging.

How to Request a Refund

If you received a damaged or incorrect item, please contact us within 24 hours of delivery.

To help us review your request quickly, please provide:

•  Your order number.
• Photos of the item.
•  Photos of the packaging (if applicable).
•  A brief description of the issue.

Our team will review your request and respond as soon as possible. If your request is approved, we will process your refund or arrange a replacement.

Shipping Costs

Shipping charges are non-refundable. Customers are responsible for any return shipping costs unless the return is due to an incorrect or damaged item sent by us.